Smart business : how knowledge communities can revolutionize your company
Jim Botkin
03-2221713

TABLE DES MATIÈRES

Foreword: An Economy of Ideas (Alan Webber)

Introduction: The Wisdom of Nature

      1. Why Knowledge Shared Is Power
      2. The Knowledge Age -- Opportunity for a New Enlightenment?
      3. What's the Knowledge Business in Your Business?
      4. Knowledge Communities as Entrepreneurial Ventures
      5. Manage Knowledge so Your Chief Knowledge Officer Doesn't Have to Do It for You
      6. Learning to Lead the Knowledge Revolution
      7. Cultures That Question Are Cultures That Trust
      8. Leadership Is Building Your Community's Future
      9. "Not-For-Tangible-Business-Purposes" and Other Pitfalls
    10. A Smart Business Engages the Knowledge Revolution and Grows from It

Afterword: The Economics of Knowledge (Eric Vogt)

Appendix: Company Contributions - How Legacy Companies Practice Smart Business

      1. Priscilla H. Douglas, Xerox: Documents Convey Knowledge
      2. Helena Light Hadley, Marriott: Ordinary People Doing Extraordinary Things
      3. Gary High, Saturn: People, Systems, Training and Development
      4. Peter Henschel, IRL: The Manager's Core Work in the New Economy
      5. Gösta Hägglund, Sweden Post: From Monopoly to Modernity
      6. Dr. René Villarreal, Creative Intellectual Capital in the Mindfacturing Era
      7. Berth Jönsson, SMG: To Be a Business Innovator
      8. Heidi Hahn, Los Alamos National Laboratory, and Rebecca Phillips, Motorola University:
          Understanding Scientific Knowledge Communities

Acknowledgments
Notes
About the Author

30 août 2001